DEPENDABLE
GENUINE
RELIABLE
We realise that disruptive technologies such as our Whole Slide Imager (WSI) take time and patience for wide-scale adoption. That is why we have a dedicated support channel to help you throughout the life cycle of our products and solutions. As our customer/partner, you will never be on your own. Our service professionals will guide you every step of the way to ensure that you operate at peak efficiency.
Your satisfaction is our most cherished achievement.
Guaranteed response time
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Dedicated support channels (issue tickets & web chat)
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Technical support & assistance from 8 AM - 8 PM EST
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Guaranteed 4 hour response time
Knowledge bank
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Comprehensive product manuals
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Self-help quick guides
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Easy to read literature
Remote diagnosis & repair
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Remote software diagnosis
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Over 90% remote response fix rate
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Custom repair routines
